The evening drinks at the bar with stunning river views made our stay memorable. A personal touch was the warm chocolates and note we received. it truly enhanced our experience.

Beautiful river view and great location. Wi-Fi was spotty during our stay.

Staying here with 20 family members was a delightful experience! We loved the river view rooms—absolutely stunning! Exploring the charming cobblestone streets and indulging in Swiss fondue from the hotel was a highlight. The staff, especially Luana, made our stay even more memorable.

In my wife's opinion, having more kid-friendly amenities would be great.

my stay at this hotel exceeded my expectations during our luxurious holiday in lucerne. the river view room offered breathtaking sights of the charming city, perfectly located for exploring. the amazing breakfast, featuring a la carte options and pastries, made every morning delightful.

internet connection was spotty.

charming, charming, charming

I was mesmerized by the junior suite with river view, where I woke up to amazing sights of the Reuss River and the iconic Chapel Bridge. The housekeeping team was very nice, which I appreciated! And can we talk about the good heart-shaped chocolates left during turndown service? Such a sweet touch! 💖

do recommend 😊🌟

A Memorable Stay with Stunning Views

Our family enjoyed breathtaking views from our river view room, complete with a cozy balcony. The restaurant offered exquisite dining, making every meal memorable. Do take advantage of the car valet service—it was super efficient! Great stay overall, can’t wait to return!

Dining at the hotel restaurant was a culinary dream, especially the stunning Thai flavors. Each bite took me on an epic foodie adventure right in the heart of Lucerne! Plus, the cleaning staff was incredibly thorough and friendly, ensuring my stay was smooth and delightful.

Where to start? Despite my lovely four-night stay, the lack of a proper front desk and a cramped lobby vibe gave the hotel an odd, lifeless feel. And let's not mention the elevator situation—one for the whole place? That’s a bit sketchy, right?

Breathtaking views from the balcony

Waking up to the stunning panorama of the river with the Chapel Bridge was unforgettable. The room was cozy, and the breakfast spread was a delightful way to start each day.

The air conditioning struggled a bit during the warmer days, making nights somewhat uncomfortable. Extra pillows would have been a nice touch as well.

I adored the elegant decor throughout, with beautiful molded details and lovely wood floors creating a charming atmosphere. As a senior, I felt so welcomed with easy accessibility in all areas of the hotel.

More assistance with luggage would be appreciated.

Had an amazing time with friends! We enjoyed exploring nearby attractions like the ferry terminals and relaxed in our cozy room. The breakfast was a highlight, and the staff were super friendly, always checking if we needed anything. Perfect location for sightseeing and made for a great group vacation.

The elegant decor throughout Hotel Des Balances really pleased me, featuring beautiful molded details and lovely wood floors that created a charming atmosphere. The accessibility was also seamless, making it easy for me to navigate throughout my stay.

More assistance with luggage would be appreciated.

i had a lovely stay at des balances. the location is fantastic, just a short walk from the concert hall where i heard cecilia bartolli sing – what a wonderful experience! the room was very comfortable and clean, and the staff were helpful and friendly. don't miss the excellent food in the restaurant!

recommend

The room, despite the luxurious designation of a Junior Suite, felt rather cramped due to its narrow layout, which was a bit disappointing given the higher price point. The Wi-Fi connectivity remained patchy throughout our stay, making it difficult to connect reliably. Additionally, being asked to vacate the ground floor balcony area for a private event left us with limited options to enjoy the views, especially given the nice weather.